Terms & Conditions

Welcome to www.thegoodroad.in. To avail, the products and services offered at www.thegoodroad.in (hereinafter referred to as “Website”) by The Good Road (hereinafter referred to as “The Good Road”), the users of the Website (hereinafter referred to as “You” or “Your”) must agree to the following terms and conditions (hereinafter referred to as “Terms”). If You visit or shop or browse at the Website, You accept these Terms and Conditions. If You disagree with any part of the Terms and Conditions or/and Privacy Policy (please refer to Privacy Policy), please do not use our Website. Please review our Privacy Policy, which also governs your visit to www.thegoodroad.in, to fully understand our practices.

1. Use of the Website

You may use the Website only for your own non-commercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information to the Website and are responsible for the consequences of such communications. Any other use of the Website requires the prior written consent of The Good Road. You may not otherwise copy, modify, or distribute the contents of this Website without the prior written consent of The Good Road. You may not modify, publish, transmit, participate in the transfer of, sell, create derivative works from, or in any way exploit any of the content found on the Website, in whole or in part.

The Good Road requires You to agree not to use the Website, and specifically prohibit any use of the Website, for any of the following purposes:

A. Posting, communicating or transmitting any material that infringes on any intellectual property, publicity or privacy right of another person or entity;
B. Posting any information which is untrue, inaccurate or not your own;
C. Engaging in conduct that would constitute a criminal offence or give rise to civil liability or otherwise violate any law or regulation;
D. Attempting to interfere in any way with the Website’s network security, or attempting to use the Website to gain unauthorised access to any other computer system; and
E. Using the Website to drop ship merchandise to third parties.

2. Indemnification

You agree to indemnify, hold harmless, and defend The Good Road, its parent, subsidiaries, divisions, and affiliates, and their respective partners, employees, agents and affiliates from any and all claims, liabilities, damages, costs and expenses of defence, including attorneys’ fees, in any way arising from or related to your illegal use of the Website, your violation of these Terms or the Privacy Policy, defamatory or infringing content posted to the Website by You, or Your violation of any law or the rights of a third party.

3. Notices and Electronic Communication

When You visit Website or email The Good Road, You are communicating with The Good Road electronically. By communicating with The Good Road, You consent to receive communication from The Good Road electronically. The Good Road will communicate with you by e-mail or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that The Good Road provides to you electronically satisfy any legal requirement that such communication is in writing.

4. Terms and Conditions are Binding on all Purchases

A. All orders are deemed offers for You to purchase our products or/and services. The Good Road may accept your offer by issuing a confirmatory email and/or mobile confirmation of the products specified in Your order. The Good Road’s acceptance of each such offer is expressly subject to and conditioned on Your assent to these Terms and The Good Road’s Privacy Policy.
B. The Good Road reserves the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity of or discontinue any product or service; (ii) impose conditions on the honouring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar You from making or completing any or all sale transaction(s); and (iv) refuse to provide You with any product or service.
C. You agree that by placing an order on the Website, You are entering into a binding contract with The Good Road and agree to pay all charges and taxes that may be incurred by you or on your behalf through the Website, at the price(s) in effect when such charges are incurred including, without limitation, all shipping, taxes and handling charges.

5. Product Information and Inventory

Excluding any content that may be submitted by You from time to time, The Good Road strives to ensure that the information on the Website is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies, which The Good Road may correct without liability. The Good Road also reserves the right to limit quantities purchased by You and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted or acknowledged). The Good Road does not guarantee that all products described on the Website will be available.

6. Payment

All payments must be received by The Good Road prior to shipment of Order. The Good Road accepts payment by net banking, credit card, debit card and accepts cash on delivery at an additional charge of INR 40.00 or 1.60% of product bill value whichever is higher.

7. Order Processing

A. Subject to Clause 7 (b), orders received are usually processed within 5-6 Business Days. For the purpose of this Terms, the term “Business Days” shall mean, a day not being a Saturday and Sunday, on which banks in India are open for normal banking business.
B. The Good Road provides expedited shipping.

8. Shipping and Handling

A. Subject to the return of products under Clause 9 (a)(i), The Good Road offers standard shipping all over India on all pre-packed boxes. For the purpose of this clause 8, pre-packed boxes shall mean and include such boxes, bags and packages that are curated, designed and packed by The Good Road exclusively. Standard shipping and express shipping options are available on all products, based on availability, and shall be charged in addition to the price of selected product. Such shipping fees shall be as displayed on product checkout. The Good Road does not ship any of its products outside India.
B. You acknowledge that shipping and delivery schedules are estimates only and cannot be guaranteed. The Good Road is not liable for any delays in shipments. Title and risk of loss and damages pass on to you upon product(s) delivery or service rendered to You.
C. Shop orders will ship within 6-8 Business Days of being processed as per clause 7 for all in-stock items. The Good Road will email your tracking information as soon as possible.

9. Return of Products and Replacements

A. The Good Road offers a 1-week replacement warranty for all products sold on its Website, under certain conditions mentioned herein below:
i. You will notify The Good Road of any defect within 24 hours from the date of receipt of delivery of the products, provided such return is for reasons limited to damage during shipment, packaging defect, incomplete packaging, wrongly delivered or wrong product. Products should be returned in their original packaging to qualify for replacement. Shipping and handling charges for a return of such defective products and replacement shall be borne by The Good Road.
ii. The Good Road shall not be held responsible and liable for variation of appearance or display of products on its Website.
iii. In the event that You fail to inform The Good Road within the stipulated time frame and condition set out in Clause 9(a)(i), The Good Road reserves the right to accept or reject such replacement request at its sole discretion.
iv. The Good Road will replace/repair the defective product depending upon the warranty of the product at no extra cost. The Good Road will try to replace the specific product ordered. However, The Good Road reserves the right to offer an alternate product in case the returned product is out of stock/production.
v. You acknowledge that the return and replacement policy is not valid for certain products, including not limited to boxes customized by you, complimentary gifts, food items.

10. Refund Policy

A. You understand and acknowledge that all sales are final and
B. that there shall be no refund of any payment under any event whatsoever.

11. Order Changes and Cancellation

A. Any product additions, quantity changes or specification changes made to accepted orders will be modified in the order details.
B. The Good Road may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.
C. Cancellation policy is not applicable on any Membership, Contest, Discounted schemes/offers.

12. Gift Card Product Features

A. TGR Gift Cards are valid for 365 days from the date of purchase.
B. Gift cards have great designs for every occasion. Customers can write down their personal wishes for their loved ones.
C. Customers can choose any denomination ranging from Rs.999 - Rs.20,000 as a gifting amount.
D. The receiver can apply the 6 digits alphanumeric code (for e.g. 8U9-5Y3) on www.thegoodroad.in / add a gift card.
E. www.thegoodroad.in Gift Cards cannot be refunded or returned.
F. TGR Gift Cards are redeemable across all products on www.thegoodroad.in except other www.thegoodroad.in Gift Cards.

13. Applicable Law and Dispute Resolution

The Policy herein shall be construed in accordance with and be governed by the laws of India. All disputes arising out of or/and relating to the Policy shall be subject to the exclusive jurisdiction of the Courts in New Delhi.

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